Does the District offer any discount programs?

The District offers Reduced Rate Program for qualifying residential customers, which offers a 17.5% (FY 2023-24) reduction from standard residential wastewater rates. Current participation in PG&E’s CARE Program or Island Energy Low Income Assistance Program is required.  To apply, fill out a Reduced Rate Program Application and submit with your most recent PG&E or Island Energy bill.  

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1. Why haven’t I received my bill? How do I pay my bill?
2. How can I view my annual service charges on the property tax bill?
3. I pay my property tax bill on a mortgage impound account. How will this be affected?
4. My house/family is a lot smaller than my neighbors, so why are we being charged the same amount?
5. Why do I have to pay on a vacant property?
6. Why was a rate increase needed?
7. Who approved the rate increase for sewer service charges?
8. Does the District offer any discount programs?
9. I am in the process of selling my home, how do I request a payoff demand?
10. Why do I still have a lien on my property if I already paid?
11. What is the balance due on my account?
12. I just sold my home, how do I close my account?
13. Why did my commercial billing category change?
14. Where do I learn more?