Why did my commercial billing category change?

In March 2018, a wastewater cost of service study was done which involved a comprehensive review of the District’s wastewater rate structure and long-range financial plan, and the calculation of cost of service based on the wastewater rates and connection fees. As one result of the study, Commercial customers were reclassified to better reflect cost of service principles and align with industry standards.

The structure remains the same in the current fiscal year, with Commercial I, Commercial II, and Commercial III customers. Commercial IV customers are significant users and are monitored individually and are their own class. The classifications are based on combined BOD (biochemical oxygen demand) and TSS (total suspended solids) strength in milligrams per liter (mg/L). To view the most recent wastewater cost of service study report, please view the Rates and Fees page on our website.

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1. Why haven’t I received my bill? How do I pay my bill?
2. How can I view my annual service charges on the property tax bill?
3. I pay my property tax bill on a mortgage impound account. How will this be affected?
4. My house/family is a lot smaller than my neighbors, so why are we being charged the same amount?
5. Why do I have to pay on a vacant property?
6. Why was a rate increase needed?
7. Who approved the rate increase for sewer service charges?
8. Does the District offer any discount programs?
9. I am in the process of selling my home, how do I request a payoff demand?
10. Why do I still have a lien on my property if I already paid?
11. What is the balance due on my account?
12. I just sold my home, how do I close my account?
13. Why did my commercial billing category change?
14. Where do I learn more?